Now Offering:

National Heritage Cleaners liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of National Heritage Cleaners liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. In no event will National Heritage Cleaners be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not National Heritage Cleaners knew or should have known of the likelihood of any such loss or damages. National Heritage Cleaners disclaims all warranties, express or implied, with respect to the services rendered to the customer.

If the customer misses a scheduled pickup during a given week, the customer will forfeit the service for that week and will not be reimbursed. In order to accommodate the customer for the missed week of service, National Heritage Cleaners will allow the customer to wash twice as many pounds of laundry the next week as they are normally allowed, free of additional charges. For example, if a customer who paid for ten (10) items per week misses a week, they may have twenty (20) items of laundry cleaned the next week.

National Heritage Cleaners will provide the customer with laundry bags and identification cards. National Heritage Cleaners reserves the right not to pick up items that are not in these bags but may decide to pick up such items in its sole discretion. The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer’s laundry bags: (i) non-washable items, (ii) items that are labeled for hand washing and/or dry-cleaning only, or (iii) any other items not meant for laundering or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that cause damage to the clothing of any customer, the cleaning machines, or any other property of National Heritage Cleaners or its customers. National Heritage Cleaners is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup or delivery. The customer is responsible for ensuring that his/her National Heritage Cleaners laundry bag is in the possession of a National Heritage Cleaners employee, and for initialing the pickup and delivery confirmation sheets unless otherwise instructed by National Heritage Cleaners.

Laundry pickup must be scheduled in advance by the customer through our website. Pickup and delivery will take place each week on Sunday through Thursday, except on certain holidays determined by National Heritage Cleaners in its sole discretion. Each customer is allowed one (1) pickup per week. National Heritage Cleaners reserves the right to determine the pickup and delivery times in its sole discretion and reserves the right to reschedule pickup and delivery times upon prior notice to the customer. Delivery will take place at least 24-48 hours after the time of pickup.

National Heritage Cleaners will use reasonable efforts to maintain a high-quality cleaning service. National Heritage Cleaners accepts no liability for damage due to normal cleaning of items without care instructions and accepts no liability for items treated in accordance with the care labels or other instructions provided. National Heritage Cleaners accepts no liability for "special care" items that include special attention to be cleaned or that do not have care instructions; provided, however, National Heritage Cleaners will take special care of items that are placed in a separate plastic bag (provided by the customer) located within the customer’s laundry bag if the plastic bag is clearly labeled "delicates." National Heritage Cleaners is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. National Heritage Cleaners reserves the right to refuse to clean any garment. National Heritage Cleaners does not guarantee the removal of all stains. National Heritage Cleaners will have its cleaning service re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned. National Heritage Cleaners is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags.

The customer must pay the agreed-upon charges prior to service. Services that have been paid for but go unused carry over from week-to-week, but do not carry over from month to month or service term to service term. National Heritage Cleaners will not provide a refund for any under-utilization of services. Except as described in the next two paragraphs, all sales are final and all payments are non-refundable. In the event that the customer’s National Heritage Cleaners laundry bag weighs more than he/she paid for, a fee of $1.59 will be charged for each additional item. In the event National Heritage Cleaners picks up the customer’s laundry more than once per week, the customer will be charged $10 for each additional pickup. The customer hereby grants National Heritage Cleaners the right to withhold the customer’s clothing until payment is made for the excess laundry or pickup. National Heritage Cleaners reserves the right to charge payment for excess laundry or pickup to the customer’s credit card on file if the customer does not respond, for any reason, within thirty (30) days of a good faith effort by National Heritage Cleaners to notify the customer that such payment is due, or if National Heritage Cleaners is not able to reach the customer within thirty (30) days.

In the rare instance that your garment is lost or damaged by National Heritage Cleaners, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute ("IFI"). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, the customer can attest to the age but National Heritage Cleaners, in its sole discretion, may limit the minimum age of any garment to one year. If no current replacement cost is available (e.g., because the item is no longer available in stores), National Heritage Cleaners may use the replacement cost of a comparable item currently available. Notwithstanding the foregoing, the maximum reimbursement for each individual item is $200, and the maximum total reimbursement per customer is two and one-half times the amount paid for a one-semester laundry plan, or one and one-quarter times the amount paid for a two-semester laundry plan. Although National Heritage Cleaners is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion, chose to reimburse the customer in these events pursuant to the IFI standards described above. We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it. Missing or damaged items must be reported to us within three (3) days of delivery of the item(s). If you believe that National Heritage Cleaners is in possession of an item, but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home. If, after seven (7) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion. Use of Third-Party Service Providers: National Heritage Cleaners or its associates will deliver the customer’s items to and from a laundering and dry-cleaning service of National Heritage Cleaners choice. National Heritage Cleaners reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, in its sole discretion, without notice to the customer. National Heritage Cleaners is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third party outsourcers, or service providers.

A customer who has signed up for a one-semester or two-semester plan will have the right to cancel his or her contract within fourteen (14) days of signing up for National Heritage Cleaners service and receive a full refund. Except as provided in the next paragraph, after such fourteen-day period, National Heritage Cleaners shall have no obligation to refund any amounts paid by the customer, but it may choose to do so in its sole and absolute discretion. If National Heritage Cleaners agrees to pay a refund after such fourteen-day period, National Heritage Cleaners will refund the amount paid by the customer less (i) a five percent (5%) processing fee, and (ii) $20 for each week since the customer signed up for the service, regardless of whether the service has been used. A customer who has signed up for a two-semester plan will have the right to cancel his or her contract for the second semester by notifying National Heritage Cleaners at least fourteen (14) days prior to the beginning of such second semester. National Heritage Cleaners will refund the amount paid by the customer for the two-semester plan less (i) a ten percent (10%) processing fee, and (ii) the one-semester plan price (i.e., the undiscounted price paid by a customer signing up for only one semester). National Heritage Cleaners shall have no obligation to provide a refund for the second semester if notice of cancellation. A customer who has brought their items in to National Heritage Cleaners themselves agrees to all terms and conditions set for by National Heritage Cleaners. If National Heritage Cleaners agrees to pay a refund, National Heritage Cleaners will refund the amount paid by the customer less (i) a five percent (5%) processing fee.